Returns

Extended returns on all orders placed from 1st November, until 25th Jan 2026.
All eligible orders placed from 01.11.25, have until 25.01.26 to submit a return request.
This includes full-price & discounted items, exclusions noted below.

Return costs are the responsibility of the purchaser.

To start you return online, please click here.

All items must be returned in perfect new-like resalable condition, unused, and with the original packaging, including boxes and dust bags. We are unable to offer a refund on items that are deemed damaged - scratched, worn, not in their original packaging or missing any packaging.

Additional Information

Alternative Carriers

If you choose to use your own carrier for the return, Strathberry cannot be held responsible or liable if returned products are lost or misdirected in transit. In order to make sure your return reaches us safely, we strongly advise you use an insured and tracked service.

Exclusions

Personalised Products
Personalised items are non-returnable. This does not affect your statutory rights.

Jewellery
We hope you enjoy your Strathberry jewellery piece for years to come, and have included a care guide online & with your recent purchase. We are unable to accept any returns for pierced jewellery (including earrings), except in cases where the item is faulty or received damaged & we have been notified within 30 days of original delivery date. Requests outside of this date for pierced jewellery will be reviewed on a case-by-case basis. In the unlikely event your item is faulty or damaged upon receiving, please get in touch with our team, customercare@strathberry.com. There is no warranty period, and all defective items will be assessed by our team.

Complimentary Gift
For orders placed during our complimentary gift promotional periods, the complimentary gift must be returned if the qualifying purchase is returned and refunded. This does not affect your statutory rights.

Packaging & Care for Returns

We take great pride in providing luxury products of the highest quality, and work hard to make sure that these are beautifully wrapped and carefully packaged when they reach you.

Please pay special attention to the packing of any bags with a chain strap. When dispatched, we rigorously pack the chain in such a way that it does not mark the leather – we kindly ask that you do the same when returning the item to us, as we will not be able to issue a refund on damaged items.

Refunds

You will be sent a confirmation email once we have received and processed your returned goods. Please note that returns processing at our warehouse can take up to 5 working days from receipt. Your refund will then be made within 5 working days from the date on which your return has been processed.
Please note that refunds can only be processed to the original payment method. Occasionally there can be a delay in the refund showing in your account - this is governed by the card issuer and is outside of Strathberry’s control. 

Faulty Items

All Strathberry products are skilfully handcrafted to the highest standards, but as with anything made by hand from natural materials, we know that on the rarest of occasions, faults can occur.
We always want to be there to assist you, so in the unlikely event that a manufacturing fault arises within a period of 12 months after the date of purchase, we are happy to either repair, replace or refund the item - at no additional cost to the purchaser.
Proof of purchase from strathberry.com or one of our standalone boutiques will be required, as all items purchased from one of our wholesale partners must be returned directly to them.
In cases of wear and tear, where a fault has occurred through general use, we ask that you get in touch to discuss whether a repair, at a cost to the purchaser, is possible. This does not affect your statutory rights.

Exchanges

Unfortunately, we are unable to offer exchanges at this time. If you change your mind and wish to exchange a product, please return the product and place a new order.